Customer Service Representative

Job description

JOB SUMMARY: The Rural Metro Fire Customer Service Representative (CSR) will focus primarily on account updates, customer service, communication, and special projects. There may be additional duties assigned such as customer call management or direct customer service. This position will have performance benchmarks and production expectations that will be monitored by the direct supervisor. ESSENTIAL FUNCTIONS/DUTIES: · Answer calls; return calls; and assist in office customers by providing customer service by resolving issues, answering questions, processing transactions, and providing information on products or services. · Maintain detailed records of interactions within membership billing system. · Participate in outbound calling for billing collections. · Demonstrate strong verbal communication and active listening skills. · Provide professional customer service with members, patients, insurance companies, employees and any other individual who may contact the business office. · Interact with other staff members to resolve problems and must ensure that all communication is positive and productive · Schedules priorities to meet deadlines as determined by management · Adherence to...