User Experience Design Senior Associate

Job description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services. As an Experience Design Senior Associate in Business Banking, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers. Specifically, you will design AI ‑ enabled customer and employee experiences that activate key use cases—e.g., onboarding & account opening, money movement & payments, lending servicing, banker productivity, alerts/communications —in partnership with Product, Tech, and Data. Yo...