ONSITE-Dedicated Client Service Partner, DCSP, Miami-Dade County Public Schools - Cigna Healthcare - ONSITE

Job description

Be the face of exceptional client service. We’re hiring an ONSITE - Dedicated Client Service Partner (DCSP) to support Miami-Dade County Public Schools , helping employees confidently navigate their benefits. You’ll serve as a trusted, ONSITE partner by answering questions, resolving issues, and helping ensure a smooth, positive experience with their benefits. You’ll work closely with Client Managers and Client Service Executives to deliver engaging enrollment presentations, support employee education and wellness initiatives, and connect clients with the right resources to meet their needs. Location: ONSITE: Miami-Dade County Public Schools 1501 Northeast 2nd Avenue, Suite 335 - Miami, Florida 33132 What you’ll do: Responsible for responding to customer inquiries, solving problems, and ensuring client satisfaction with products and services Partner with the Client Service Executive and/or Client Manager to ensure client needs are met and potential issues are proactively addressed Deliver onsite presentations for new hires, active employees, and retirees during open enrollment and benefits fairs to educate existing and prospective customers on plan offerings Engage and provide empl...