Service Supervisor

Job description

We are looking for a talented Service Supervisor to join our team specializing in Service for Cummins, Inc. in North Las Vegas, NV . In this role, you will make an impact in the following ways: - Supervise Technicians : Oversee Service Technicians and/or Service Team Leaders, coordinate their schedules, communicate repair plans, and monitor productivity and repair quality. - Provide Coaching and Feedback : Offer guidance and feedback to Service Technicians and Team Leaders, conduct performance reviews, and support their professional growth. - First-Level Support : Assist Service Technicians with initial support needs and escalate technical issues when necessary. - Manage Service Logistics : Ensure efficient use of materials, equipment, and personnel while maintaining safety and quality standards. - Develop and Review Quotes : Create and verify quotes for accuracy before communicating with customers and provide updates on repair status and any changes. - Monitor Repair Status : Track the progress of open repairs, addressing any issues that may delay completion within the quoted timeframe. - Monitor Branch Goals : Set and review goals and targets for the branch, ensuring high levels...