On-Site Project Coach

Job description

Salary Range: $44,000 - $50,000 We are hiring Project Coaches to join our fun team in Tucson, AZ! In this role, you'll supervise and develop a team of call center agents. You'll drive performance, build a happy team, and help develop individual skills. *Position is on-site in our Tucson, AZ contact center.* What you will be doing: - Work with a team of people and help them get the most out of their natural talents. - Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help. - Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small. - Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap. - Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff. - Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results. Qualifications: REQUIREMENTS: - High school diploma or equivalent. - 1-2 years of direct people leadership...