B2B Customer Specialist - French-speaking

Job description

We believe in connecting great people with great opportunities. Our team is currently recruiting for a client in Portugal, and we would be delighted to have you explore this opening. Your Role: - Business Client Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform. - Technical Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations. - Account Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance. - Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company. - Customer Experience Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach. Your Qualifications: - Language Proficiency: Fluent in English and proficient in French. - Education & Experience: High school diploma (mandatory). - Stable job history (not frequent job hopping). - Minimum 1 year of experience in customer service with a strong customer-oriented approach. - Strong interpersonal and teamwork...