Service Advisor

Job description

Job Summary The Service Advisor is the primary interface between the Customers of the Factory Service Center and the facilities operations. The Service Advisor is responsible for the continued upkeep and accuracy of the facility’s maintenance schedule. The Service Advisor evaluates the demand along with the facilities capacity and coordinates the facilities schedule in order to meet Owner expectations and the facilities operational objectives. The Service Advisor will build work packages, including labor and required parts, based on the type of service performed and serves as the primary contact for communication related to the status scheduled and in process maintenance events. Duties and Responsibilities/Essential Functions: - Serves as the primary contact for Customers communication with respect to scheduling aircraft into the service center for maintenance, modifications, and service bulletin/letter compliance (Includes airframe, avionics, and engines) - Coordinates with parts department to pre-order known required parts and service bulletin kits as required - Seeks to obtain warranty and/or customer approvals prior to work being performed. - Escalate conditions or situations t...