Help Desk Specialist

Job description

Overview Abacus Technology is seeking a Help Desk Specialist to provide technical support for the Air Education and Training Command (AETC) at Randolph AFB. This is a full-time position. Responsibilities: - Perform technical support for one or multiple systems and releases of varying levels of complexity (ranging from medium to urgent). - Ensure each reported problem is resolved in a timely manner and tracked according to standards and escalated as appropriate. - Communicate problem resolution and additional information to customer groups, engineering and support teams, and business and IT support groups. - Troubleshooting desktop, laptop, printers, and network connectivity problems. - Set up new desktop users. - Communicate technical and business problems in a non-technical manner, to customers with varying levels of technical expertise. - Monitor and resolve assigned issues received through the call-tracking system. Qualifications: 3+ years experience in a help desk or technical support role. Associate’s degree in a related field. Must be Security+ certified (or hold equivalent DoD 8570 IAT Level II). Experience responding to and diagnosing problems through discussion with users....