Ag Application Technical Communicator

Job description

Ziegler Cat has an opening for a Technical Communicator to join their growing team. This position will be responsible for resolving internal and external customer's technical support requests on Ziegler's products. This position will focus on mentoring and imparting technical knowledge on to developing technical support personnel. This Technical Communicator will work with the rest of the technical support team to provide prompt customer support request resolutions and take responsibility for issues that are difficult to solve. Responsibilities: Qualifications: Travel: - Performs and assists with technical support line problem resolutions - Provides information, coaching, and troubleshooting on machines, engines, parts and/or repairs - Trains technical support staff on product knowledge, work flow processes, and customer service & communication skills - Performs field visits with internal and OEM personnel to resolve escalated customer issues - Communicates with manufacturers for product updates and safety issues - Works collaboratively on a team. - Mentors, coaches and develops technical support personnel. - Assists with training curriculum and technical content. - Assists the tec...