Security Systems Specialist with Spanish

Job description

Company Description About Bosch Service Solutions in Timișoara Bosch Service Solutions is a leading service provider of enterprise and IT solutions. It designs and provides best-in-class services , including software-based solutions, consulting and management, AI, automation and customer experience . We’re on a mission to exceed customer expectations and continually elevate industry standards. Our colleagues contribute to this mission through their commitment, in an environment where diversity is valued and where everyone can bring their own contribution. Our promise to our colleagues is rock-solid: we grow together, we enjoy our work, and inspire each other. Join us and see the difference. Work #LikeABosch: Job Description: Main objective of the job: - Acts as SPOC (single point of contact) and supports/forwards any technical issues/questions. Main attributions and responsibilities: - Carrying out the activity in late/night shifts; - Follows incident management procedures; - Logs or documents all customer requests/incidents/ inquires (via all communication channels); - Identifies and logs correctly the customer contact details; - Creates & escalates ticket to 2nd level; - Performs...