Customer Care Representative - 2 Open Positions

Job description

WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations. Open Positions - 2: Location: Iselin, NJ Office or Hauppauge, New York Office (hybrid) Available Shifts - 11:30AM - 8:00PM EST ** Must be available to work 40-hours per week Hourly rate – $23.00 per hour Key Responsibilities: Provide exceptional customer support for B2B clients, ensuring professional and efficient handling of incoming calls. Log all customer interactions accurately in the Salesforce CRM system. Cover topics such as product features, order placement, shipping, warranty, and stock availability. Troubleshoot and resolve customer issues, aiming for first-call resolution. Handle customer complaints with a solution-oriented mindset. Stay updated on products, processes, and industry knowledge through training. Demonstrate consistent attendance and adherence to your scheduled work...