Program Manager, Worldwide Grocery Stores (WWGS) Labor Forecasting

Job description

The WWGS Workforce Management Team is seeking a Program Manager to play a central role in shaping and advancing the WWGS Labor Forecasting domain. This position contributes to forecasting strategy, roadmap execution, and delivery — supporting capacity planning and operational decision-making across 500+ stores and 100,000+ associates. The ideal candidate is a systems thinker with deep expertise in workforce forecasting, a bias for simplification, and the ability to drive alignment across Finance, Engineering, and Operations stakeholders. This role is critical to rebuilding operator trust in labor targets and enabling the organization to plan and operate with confidence. Key job responsibilities: Forecasting Ownership & Accuracy: · Contribute to the strategy, methodology, and planning accuracy of the WWGS labor forecasting domain, partnering with cross-functional stakeholders to drive improvements and ensure forecasting processes are well-defined, repeatable, and operationally grounded. · Define and document a repeatable weekly process to review the volume forecast(s) and establish variance thresholds that trigger deeper evaluation · Establish clear criteria for how to evaluate and...