Director-Executive Patient Financial Experience

Job description

Job Category: Executive Leadership Work Shift/Schedule: 8 Hr Morning - Afternoon Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Summary The Executive Director of Patient Financial Experience provides strategic leadership for the Revenue Cycle’s Patient Access Service Center (PASC) and Patient Receivables departments. By improving overall operational effectiveness and service to NGHS customers in planning, operations, and the execution of best‑in‑class initiatives, this leader elevates the overall level of Revenue Cycle service delivered to patients. This role focuses on removing barriers for patients through technology‑enabled solutions, operational redesign, and the standardization necessary to create a seamless, patient‑centered financial experience across centralized scheduling and patient financial functions. Key strategies will ensure that patients receive a seamless experience in accessing compassionate, high‑quality care while promoting price transparency, and improving billing clarity and responsiveness. The Executive Director sets the expectation for a service environment where patients consistently...