Digital Representative-Guest Services

Job description

Job Title: Digital Guest Services Representative Job Summary: Monitors social media and digital communication platforms in real-time during Kauffman Stadium games and major events to provide assistance and service recovery to guests. Position Accountabilities/Responsibilities: - Monitor live tweets, the texting assistance program, Royals guest services email inbox and other digital communication platforms during Kansas City Royals games and Kauffman Stadium major events - Respond to guest feedback and special requests via digital platforms while providing an outstanding customer service experience - Respond to guest services phone calls during games and events - Assist the Guest Experience Specialist with the review and responses of the Digital Gameday Experience Surveys during shift when needed - Assist the Guest Experience Specialist with entering incident reports into ABIMM - Other items assigned as necessary Position Qualifications, Skills, and Experience Required: - High school degree required. Prefer candidate pursuing a college education and career in sports management, business or hospitality services. - Must have good knowledge and operating skills with computer programs -...