Guest Service Leader PT

Job description

Overview To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies. Responsibilities: 1. Maintenance of Guest Service Standards a. Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times. b. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity. c. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides. d. Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list. e. Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally. f. Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts. g. Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity. h. Ensures all un...