Client Services Specialist

Job description

The Client Service Specialist is the first person Lifespark clients engage with when they call, submit a web inquiry, or send a fax. Upon phone contact, you will gather a whole-picture story of the client to best determine which Lifespark services are most appropriate for their unique needs. Establishing long-term and trusting relationships with clients is paramount. Demonstrating deep knowledge of all Lifespark service lines is required to ensure the client receives the right services as quickly as possible. Processing client inquiries and converting them to active clients requires working across departments to ensure client payment can be accepted, confirming service area eligibility, gathering necessary medical documentation, and coordinating with physicians, hospitals, and care teams to support a seamless start of care. This role also plays a key part in coordinating hospice referrals and transitions, ensuring timely and compassionate support for clients and families. Position: Client Service Specialist: Hourly Wage: $26.00 - 28.00 hourly, depending on experience Service Area: St. Louis Park, 55416. Hybrid schedule (office & WFH) Schedule: 1.0 FTE, Full - Time / Monday – Friday...