Customer Service Advisor

Job description

Overview Responsibilities: Are you ready to take your career to new heights? Please be advised that after successful completion of the online assessment, you will be contacted to complete a face to face interview via teams Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Associate - Start date: Various from June 2026 - Location: Natwest Bank. Birmingham City Centre - office based training and grad bay (7 weeks). Hybrid once you have completed training and successfully passed grad bay - Great public transport links! - Salary: £13.45 p/h, £27,976.00 p/a - Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 - Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite - Probity Requirements: Credit, C...