Installation Support Agent
Flatpay · Amsterdam, North Holland, THE NETHERLANDS
Flatpay is one of the fastest-growing fintech companies in Europe. In just over three years, we’ve grown into a team of more than 1,500 colleagues, active ac...
Job description
About the job Flatpay is one of the fastest-growing fintech companies in Europe. In just over three years, we’ve grown into a team of more than 1,500 colleagues, active across Denmark, Finland, Italy, Germany, France, the United Kingdom, and since January also in the Netherlands. Our mission is clear and powerful: to make card payments fair, transparent, and stress-free for small and medium-sized businesses. No complicated pricing, no hidden fees, no surprises - just one flat rate for all cards. Employment type: Full-time Location: Amsterdam - onsite 5 days per week What you'll do: Responsibilities: - Coordinate and support the installation of Flatpay payment terminals for new merchants over the phone. You will manage the installation process from scheduling to delivery, ensuring a smooth onboarding experience for our customers. - Provide remote support to merchants during installations. You will guide customers step by step over the phone to ensure terminals are installed correctly and ready to accept payments. - Prepare and manage installation logistics. This includes configuring devices, coordinating shipments, and ensuring merchants receive the correct hardware on time. - Comf...