Technical Account Manager

Job description

Veikkaus is a gaming company for everyone, striving to be better in every aspect. Our passion is to drive better gaming so that our customers can enjoy every moment. Caring, teamwork, and courage are the values that guide everything we do. Responsibility is a core of our operations. Our goal is to be a respected and successful international money gaming group that continuously improves while always putting both customers and employees first. For a better game — and working life. Technical Account Manager We are looking for a recent graduate or an experienced ICT professional to join Veikkaus’ Delivery and Support team. In this role you will act as a Technical Account Manager for the B2B clients of our subsidiary, Fennica Gaming. A great Technical Account Manager is like a star defender in a football team, always ensuring that their customer – the goalkeeper – never has to worry about overly technical matters. Job responsibilities: - Managing update cycles for multiple gaming systems – from acceptance testing to production - Handling various incident and problem management tasks as part of Veikkaus’ incident management processes - Daily use of key systems and tools such as ITIL, JIR...