Receptionist, Front Desk

Job description

Job Summary: The Receptionist is responsible for providing excellent customer service to all who visit the organization. Essential Duties & Responsibilities: Greets, directs, or walks all patients and guests to destination area or arranges for transport as necessary. Monitors appearance and ensures cleanliness of immediate work area, waiting rooms, lobby and public areas. Pages over the intercom or pager system as needed. Proactively provides information to patients and visitors, including effectively responding to inquiries regarding including room numbers, requests related to hospital services, community resources, accommodations, etc. Proactively initiates service to guests in anticipation of, their needs for assistance or service. Proactively solicits guest feedback regarding their patient experience at Hutchinson Health and provides feedback to appropriate leadership. Monitors and maintains an adequate supply of wheelchairs, guest services materials and other necessary supplies. Responsible to create and support a culture of patient safety, identifies good catches and reports safety events. Report facility maintenance and safety concerns to facilities and/or environmental serv...