Customer Support Services Team Member

Job description

- Responding to customer queries through various channels including phone, email, chat etc efficiently, accurately and in a professional manner. This will include internal and external customers. - Timely and accurate processing of customer queries in line with agreed SLA’s. - Liaise with Commercial, Operations, Dublin Airport Travel Services team and other daa customers as necessary. - Management of permits for our staff car parks and for our taxi and chauffeur drivers. - Identifying process improvement opportunities following our Lean strategy. - Champion excellent customer service within the team and wider unit. - Demonstrate commitment to the company and daa Shared Services vision, purpose and goals and live the daa values daily. - Support and assist in team projects. - 2-3 years’ experience working in a Customer Service role. - Proven ability to multi-task, prioritize and manage time effectively. - Proven ability to use own initiative when dealing with customers. - Strong phone contact handling skills and the ability to actively listen. - Ability to handle significant volumes and work well under pressure. - Prior experience working in a customer service contact centre. - Prior...