Operations Supervisor

Job description

Benefits: - 401(k) - 401(k) matching - Dental insurance - Employee discounts - Health insurance - Paid time off - Training & development - Vision insurance - Wellness resources Job Title: Operations Supervisor: The Operations Supervisor helps support the success of each department in our hotel and ensures that guest satisfaction and product quality standards are met. They will manage all areas of the hotel according to SpringHill Suites by Marriott standards to achieve a friendly atmosphere of superior guest service and product quality. Must display exemplary performance for staff to follow. GUEST SERVICE: - Maintains guest service as the driving philosophy of the hotel - Personally demonstrates a commitment to guest service responding promptly to guests’ needs - Is committed to making every guest satisfied - Develops added-value customer service programs - Empowers front desk staff to deliver guest service by encouraging and rewarding responsive guest assistance - Meets or exceeds hotel guest satisfaction measures. (GSS Scores) - Ensures hotel standards and services contribute to the delivery of consistent guest service - Ensures all shift checklists are completed - Ensures all ca...