Security Administration Help Desk Representative with Polish and Italian

Job description

Job Description We are looking for a customer-focused Help Desk Analyst to provide first-line support to a global employee and client base. This role involves supporting system access and user account issues, delivering excellent customer service across multiple regions, and handling sensitive information with professionalism and discretion. Key Responsibilities: - Provide internal Help Desk support via phone and chat to a global employee and client base. - Handle inquiries related to application access, user ID management, and password support. - Track, document, and report system access requests and unresolved issues accurately. - Resolve issues independently using Help Desk standard operating procedures (SOPs) and internal knowledge base (KB's). - Manage confidential information with the highest level of integrity and discretion. - Adapt quickly to changes in tools, processes, and operational procedures. Working Model & Hours: - Hybrid work model: 3 days per week from the office in Gdańsk. - Working hours scheduled between 6:00 AM and 7:00 PM - Working Saturdays and public holidays based on a rotational schedule. What we value: - Strong listening skills and the ability to unders...