Incident Manager with French

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role: This role centers on coordinating incidents, ensuring timely resolution and clear communication. It requires strong French skills, service management experience, and the ability to lead technical restoration meetings. Key tasks include monitoring incident progress, prioritizing by business impact, maintaining service levels, and producing major incident communications. Your tasks: - Monitoring and managing the progress of incidents of internal teams and external teams as required; - Prioritizing incidents according to their urgency and influence on the business; - Monitor resolver queues and escalate when incidents are not being resolved within service levels; - Provide incident reporting as needed; - Production and maintenance of the Major Incident communication. Your prof...