ITSS Field Support Analyst
GFL Environmental Inc. · Mokena, Illinois, US
As the "face of IT," the Field Support Analyst provides Level 2 technical support and network administration for regional business units. Reporting to the IT...
Job description
As the "face of IT," the Field Support Analyst provides Level 2 technical support and network administration for regional business units. Reporting to the IT Service Support Regional Manager, you will act as a critical liaison between end-users and the broader IT organization. Key Responsibilities: Technical Support: Provide onsite and remote troubleshooting for hardware, software, and network configurations. Infrastructure Management: Administer computer networks and systems software; evaluate and implement new productivity tools. Stakeholder Liaison: Build relationships with senior management to align IT services with business needs. Project Leadership: Lead technical consulting for upgrades and support large-scale strategic initiatives. Operations: Manage asset inventory, vendor contracts, and knowledge base documentation. Escalation: Resolve complex cross-technology incidents and manage customer expectations during outages. Qualifications: Education: In-progress or completed Graduate degree in Computer Science, Engineering, or a related field. Experience: 2+ years in End User services (large team support) and experience with IT service providers. Technical Skills: Proficiency i...