Concierge

Job description

Overview The ​Concierge​ is a hospitality professional responsible for professional, effective and efficient handling of all residents’ requests and needs upon entering the community/building. The Concierge provides exemplary service consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service. Responsibilities: Essential Duties and Responsibilities: - Greets residents/guests upon entry, responds to requests, questions, and any other needs. - Makes reservations, recommendations to restaurants, bars, and clubs to residents and their guests. - May Documents issues or transactions as needed. - Develops an understanding of Association policies and requirements. - Develops an understanding of appropriate department/person to support when an escalation for resolution is needed. - Develops knowledge of surrounding areas and attractions. - Answers phones promptly, with an ability to answer questions/requests, while understanding support resources when needed. - Keeps track of activity logs and incident reports, records, and forms for the Property Manager’s d...