IT Operations Specialist

Job description

About the team Our Business Operations team is the heartbeat of the company. We build the systems, processes, and insights that keep everything humming. We thrive on solving complexity with simplicity and unlocking efficiencies so every team can scale ahead of our growth. About the role: The IT Operations Specialist role will have broad responsibilities across our global footprint to maintain security and compliance, drive scalability and interoperability, and maximize resilience across our hardware and software systems. You’ll partner with teams throughout the company to make IT a driver of productivity, not a blocker. We are looking for someone who will not follow standard IT dogma, but be operationally driven to find creative solutions that work for Q-CTRL. What you’ll be doing: - End-to-End helpdesk management: Leading the triage and execution of helpdesk requests, collaborating with the broader team to ensure smooth service delivery. - Fleet & asset lifecycle: Managing our global endpoint fleet, ensuring security compliance, and handling the provisioning/de-provisioning of hardware assets. - Cloud & identity administration: Administering core cloud services and managing robust...