Account Coordinator - Client Experience

Job description

Virtuas is a Certified B Corp and IT services company based in Houston. We work with growing organizations to design, manage, and improve their technology environment. We were founded on a simple belief: that if you take care of your clients, your people, and your community, the business takes care of itself. That belief is not a tagline. It is how we operate every day. We are growing our Client Experience team and looking for someone who wants to own a relationship from start to finish. Not manage a queue. Not hit a number. Own a relationship. This role is for someone who is naturally curious, communicates with ease, and gets genuine satisfaction from making something complicated feel clear and manageable for the people they serve. If you have worked in a marketing agency or a client-facing communications role and found that the part you loved most was the client relationship itself, this role was built for you. How We Work: Our marketing team handles all cold outreach and early-stage conversations. By the time a prospect reaches our Client Experience team, they are already qualified and the initial conversation has already happened. What you receive is a warm beginning, not a raw...