Problem and ITSM Knowledge Specialist

Job description

Job Description: Focus: Sustainable bug fixing and self-service rate. Location: Romania (Remote/Hybrid) Focus: Sustainability and Self-Service Your Responsibilities: Problem Management: Moderation of Root Cause Analysis (RCA) and tracking of corrective actions. Knowledge Management: Responsibility for the internal and external knowledge base (Knowledge Centered Service). Shift-Left: Identification of solutions that can be transferred from specialist support to self-service. ServiceNow Design: Support in defining requirements for new automated service requests. Your Profile: Certified knowledge in ITIL Problem Management. Editorial talent for creating easily understandable technical documentation. Experience working with ServiceNow Knowledge Management modules. What we offer: We offer you more than just a job: a career where you are truly valued. Alongside a competitive salary and innovative projects, you'll enjoy a comprehensive benefits package, designed for you. Attractive financial package: A competitive salary and multiple bonuses (for performance, attendance, and holidays). Health and relaxation: A private medical plan with Regina Maria and access to wellness at Belaqva. Flexi...