IT User Support II - Hybrid schedule

Job description

Overview The User Support II will troubleshoot and repair a variety of systems across the organization that range from computers to printers to A/V equipment to cloud-based applications and many others. CPI User Support focuses primarily on ticket resolution, improving CPI Card Group’s service delivery, and increasing end-user satisfaction. Responsibilities: The User Support II will perform a variety of activities in one or more of the following and/or related areas: Pay range depending on experience: $25 - 30 hourly - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Install, modify, and repair computer hardware and software. - Diagnose technical problems with networks, applications, and cloud systems. - Clearly, communicate the problem solving/support process with end users via a ticketing system. - Delegate and engage the appropriate resources to ensure issue resolution. Qualifications: Requirements: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time - Passion for enriching the lives of others through t...