Business Support Officer

Job description

Job Description: Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible. As a Business Support Officer, you will contribute to the safe, effective, and efficient delivery of support services to the Sustainability, Climate and Waste department and the Hume community. - Fixed term contract , 37 hours per week - $77,133 per annum plus Superannuation - Join the Sustainability, Climate and Waste team What you’ll be doing: - Manage service requests and enquiries from the public in accordance with Service Level Agreements. Ensuring that telephone enquiries from residents/ratepayers are answered promptly in a polite and helpful manner and the query dealt with or referred to other Officers/Departments as required. - Provide clerical support including word processing, agenda preparation, and minute taking. - Maintain online registers and databases. - Monitor shared inboxes proving timely responses to all enquiries in accordance with business unit processes. - Report building maintenance and technical issues to the relevant department and...