Fraud Associate I

Job description

Step into a role where your decisions protect clients and power positive outcomes. Join a team that blends investigative rigor with client partnership to stop fraud before it happens and recover more when it does. You’ll grow your leadership and analytical skills while working with supportive teammates who coach, mentor, and celebrate wins. We offer pathways for mobility, continuous learning, and the chance to make a real impact every day. Be part of a company that invests in you and the communities we serve. As a Fraud Associate I within the Fraud Prevention Team, you help safeguard clients by reviewing high‑risk transactions, engaging directly with client partners, and guiding complex escalations to resolution. You lead a team through daily coaching, call monitoring, and workflow management, serving as a subject matter expert on fraud processes. You analyze data to identify patterns, validate payments flagged by controls, and act on lookalike domain alerts to prevent loss. You collaborate with client and internal partners to provide clear updates, investigate fraudulently negotiated items, and manage ACH and wire dispositions. In this role, you contribute to a culture of accounta...