Service Desk Operator

Job description

As a Service Desk Agent, you will be taking the first steps in your career in technology. You will be responsible for supporting our internal customers with their IT enquiries and using the skills and experience you acquire as a stepping stone for your career development. You will be working for an organisation that supports development, internal career moves and flexible working. This is a permanent part-time position. Key Responsibilities: - Addressing technology issues from internal colleagues with enthusiasm and efficiency. - Proactively troubleshooting and resolving technology issues across multiple customer contact channels - Driving the evolution of our service desk through automation, knowledge management, and artificial intelligence. Desired Skills: - Problem Solving and Curiosity: Using innovative thinking to tackle technology challenges - Data Analytics: Improve the customer experience or efficiency of the service desk - Coding skills: Simplifying and improving processes through automation - Adaptive Learner: Adapt swiftly to modern technologies and evolving industry landscapes - Technical Aptitude: Highlight your expertise across a broad range of technologies - Career D...