Sales Back Office Team Leader

Job description

Responsibilities: managing Sales Back Office team (~10 employees) covering Spain, Portugal, Greece and Italy; developing the team considering team members’ skills and business needs while fostering high employee engagement and empowerment; driving harmonization, standardization and excellence in processes within own team and across whole group; ensuring achievement of performance targets and KPIs; check and improve work results; build strong relations with customers by proper communication, execution of services with proper quality and quantity, manage and follow up on operational topics; setting clear goals for the team consistent with the company's strategy; ensuring controls and compliance with the requirements in daily operations within the team; Requirements: experience in leadership position in sales back office / sales / customer service (experience in working in SSC and matrix structure as an advantage); fluent written and oral communication in English (Spanish or Italian language skills would be a huge advantage); experience in working with SAP would be a big advantage; positive outlook and ability to manage complexity, good organization skills; customer-centric mindset wi...