Front Office Assistant

Job description

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Front Office Assistants . We are seeking passionate, driven individuals who are committed to making a difference every day. By joining Miracle-Ear, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound. Responsibilities: Manage the customer journey - Support the customer intake process by setting appointment expectations, delivering a quality customer experience throughout. - Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both in-person and over the phone. - Drive customer appointments to support store performance by making outbound calls to potential and existing customers. Support store administration and operations: Contribute to the retail sales process For privacy reasons, please do not visit or contact the local Miracle-Ear stores. All applications must be submitted online for review by our regional team. Qualifications: - Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins. - Ensure...