Shift Lead (Miss J's Cafe)

Job description

The Shift Lead at Miss J's Cafe is responsible for supervising the day-to-day operations during their shift, ensuring all tasks are completed effectively and efficiently. The Shift Lead will oversee staff, maintain high standards of customer service, ensure food quality, manage workflow, and maintain a safe, clean, and welcoming environment. This role requires leadership and the ability to manage multiple tasks in a fast-paced cafe environment. Qualifications: Staff Supervision & Leadership: - Lead and supervise the team during your shift, ensuring each staff member is performing their duties efficiently. - Train and mentor staff members on cafe operations, customer service, and cafe standards. - Provide guidance and support to employees, fostering a positive and motivated work environment. - Ensure proper delegation of tasks, making sure all areas are staffed appropriately (front-of-house and kitchen). - Act as a role model for the team in terms of customer service and professionalism. Customer Service: - Ensure that all customers receive excellent service, assisting with orders, answering questions, and resolving complaints or issues in a timely and professional manner. - Handle...