Key Account Manager

Job description

Key Account Manager – Fire & Security Systems Location: Leeds / Derby (nationwide client sites) Salary: Competitive in industry + performance bonus Trinity Fire & Security Systems are seeking an experienced Key Account / Contract Manager to manage a nationwide account operating in the Public Sector. You will take charge of a multi-site contract and be the vital link between our client and our operational teams — making sure our fire alarm service, inspection, and installation contracts run like clockwork. This isn’t a desk-based account management role. You’ll be out meeting clients, solving problems, making things happen, and ensuring every SLA and KPI is hit — if not exceeded. What you'll be doing: Own the full lifecycle of major service contracts — from mobilisation to delivery and renewals. Build trusted, long-term partnership with a key client. Oversee planning, service, and operations to ensure consistent performance and profitability. Monitor SLAs and KPIs, resolve issues quickly, and identify improvement opportunities. Support technical teams on-site and ensure compliance with BS5839 and relevant standards. Attend client meetings across the UK — typically 1–2 days per week...