Client Services Scheduling Administrator

Job description

Client Services Scheduling Administrator 📍 Winsford 💰 Salary: £27,040 per annum 🕒 Full-Time | Monday–Friday | 08:30–17:00 About the Role: We are looking for a proactive and organised Client Services Scheduling Administrator to join our busy team in Winsford. This role is ideal for someone with strong administration and customer service skills who enjoys working in a fast-paced environment and delivering excellent support to clients and customers. You’ll play a key role in coordinating vehicle collections, handling customer and client queries, supporting claims processes, and ensuring service levels are consistently achieved. Key Responsibilities: - Handle telephone, email, post, and portal-based queries from customers, clients, suppliers, and third parties in a professional manner, ensuring DPA/GDPR compliance at all times. - Carry out general client services administration, including scanning, filing, database updates, and user account/portal access management. - Process client instructions such as manual and automated uplifts, salvage clearances, and respond to fines and penalty charge notices. - Support customers with claims-related queries, cherished plate retention, finance ma...