Night Audit

Job description

Primary Responsibilities: forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank. Note: Other duties as assigned by supervisor or management - Night Audit closing duties and cleaning duties - Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. - Checks guests out of the hotel; processes customer payments according to established policies and procedures. - Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. - Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. - Count and tally up daily card totals for night close out - night cleaning duties of common areas - processing nightly payments and guest receipts - Books guest reservations or coordinates with reservation center. - Handles departmental accounting of monies, receip...