Associate Technical Customer Support Specialist (Remote - UK)

Job description

More about our team and company: - Fleetio overview video: https://www.youtube.com/watch?v=YoXyXTFWbkg - Our careers page: https://www.fleetio.com/careers The Customer Support team is seeking a knowledgeable and customer-focused individual to join our team as an Associate Customer Support Specialist in the United Kingdom! As an Associate Customer Support Specialist, you will be the first point of contact for our fleet management software, providing basic technical support and product knowledge to our customers. You will play a critical role in ensuring customer satisfaction, resolving complex technical issues, and delivering exceptional support experiences. This position requires a deep understanding of fleet management software, strong problem-solving skills, and the ability to communicate technical concepts effectively.: Who you are: The ideal candidate for this role has served as the primary point of contact for basic technical support and product-related inquiries from customers in the software space. You've provided exceptional customer service through various channels, including phone and email while maintaining a high level of professionalism and empathy. The ideal candidate...