Customer Service Nights (Security)

Job description

Job Summary: A Customer Service Representative plays a vital role in providing a positive experience for our guests through maintaining awareness of their situational surroundings at all times. Below are the components that each Customer Service Representative must successfully perform on a daily basis to ensure the goals of the Customer Service department are met and exceeded. - Engage in genuine interaction with guests - Maintain constant visibility of your dedicated zone and be aware of all guests’ well being and take appropriate steps to avoid potential threats or problems - Provide and maintain a clean environment at each bar, stairs, hallways, bathrooms, and other areas throughout the Flora-Bama. This also includes trash pick-up throughout the grounds and in the parking lots of the Flora-Bama and other entities - Use a de-escalation method during a stressful event and have the ability to approach a situation with a non-aggressive and calm attitude to prevent the issue from intensifying - Alliance to the Flora-Bama Customer Service and the Management team to always support each other and understand that the guest’s safety is our number one goal - Maintain Flora-Bama’s reputati...