Service Advisor / Reno Harley-Davidson

Job description

Service Advisor Reno Harley-Davidson: Position Overview: We’re looking for a high-performing Service Advisor who can own the customer experience and drive service revenue. This is a sales position inside the service department —you are the bridge between the customer and the shop, responsible for maximizing every opportunity while delivering a premium Harley-Davidson experience. Key Responsibilities: Customer Experience & Relationship Building: - Greet every customer quickly, professionally, and with energy - Build trust and rapport to create long-term customers - Clearly communicate service needs, timelines, and expectations Service Sales & Revenue Growth: - Write detailed repair orders and accurately document customer concerns - Recommend maintenance, upgrades, and additional services based on rider needs - Present estimates confidently and close service sales - Drive higher RO values through effective upselling and education Workflow & Communication: - Act as the main point of contact between customer and technician - Monitor repair progress and keep customers informed - Manage multiple jobs at once without losing control of the process Delivery & Final Impression: - Review comp...