Senior Credit Lead

Job description

Join OneAdvanced We’re looking for a Senior Credit Lead to join our Finance Operations team. You’ll be someone who thrives in a fast-paced environment and takes real ownership of cash collection, customer relationships, and resolving complex issues end-to-end. This is a hands on, high impact role where you’ll manage your own portfolio while acting as a senior escalation point and supporting a team of Credit Controllers to stay on track. This role is hybrid, with time in the office Monday–Wednesday and the flexibility to work from home for the remainder of the week. What You Will Do: Owning end-to-end collections across your customer portfolio Picking up the phone and proactively engaging customers to resolve payment issues quickly Prioritising aged debt and strategising your approach to maximise cash collection Acting as the go-to escalation point for complex queries and disputes Partnering with Billing, Sales, and Account Management to unblock issues Supporting and guiding Credit Controllers to deliver against targets Maintaining a clean, accurate ledger and resolving anomalies Driving process improvements where possible in a busy, evolving environment What You Will Have: Proven e...