Business Resilience Program Manager

Job description

Summary The Business Resilience Program (BRP) Manager is responsible for designing, implementing, and maturing Jewelers Mutual’s enterprise Business Continuity and Disaster Recovery (BCDR) program. This role ensures the organization can continue serving customers during disruptions and meets regulatory expectations. The Manager owns all aspects of business continuity, disaster recovery, and crisis management, partnering across the organization to strengthen operational resilience. Under the guidance of the CISO, the BRP Manager leads a comprehensive, risk‑based program aligned with industry standards and insurance regulatory requirements. The role partners with business units to identify key business and operations risks, maintain continuity and recovery plans, conduct exercises, and serve as incident commander during operational disruptions. Success requires strong technical fluency, cross‑functional leadership, and the ability to drive a culture of resilience across Jewelers Mutual Group. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re f...