Patient Advocate - Patient Safety - Full Time

Job description

Position Summary: The Patient Experience Representative influences the systems, processes and behaviors that cultivate positive experiences across the continuum of care. They have an unwavering commitment to the field of patient experience and to transforming human experience in healthcare. Experience: Minimum 3 years' experience in a healthcare setting required. Education, License & Certification: ·Associate degree preferred or 5 years direct experience in a role of advocate in healthcare setting. · Registered Nurse or other Healthcare related licensure preferred. · Certified Patient Experience Professional (CPXP) required, or within 3.5 years of hire. Essential Functions: 1. Advocates for the needs of our patients and their representatives in a proactive, inclusive, empathetic, and positive manner. 2. Supports organizational learning and a holistic approach to our patient’s needs. 3. Provides guidance for new or inexperienced caregivers related to patient-service recovery. 4. Collaborates with all caregivers to improve processes that directly impact patient and community perception. 5. Oversees the internal system for managing patient/representative concerns and maintains applica...