IT Help Desk Manager Milford, Ohio

Job description

Job DetailsJob Location: 99-Milford Support Team - Milford, OH 45150Jeff Wyler Corporate office located in Milford, Ohio is "Now Hiring" an IT Help Desk Manager! We are seeking a highly motivated and experienced IT Help Desk Manager to lead our technical support team. In this role, you will be responsible for overseeing daily operations of the IT Help Desk, managing support staff, ensuring efficient resolution of user issues, and implementing best practices to improve service delivery. You’ll play a critical role in maintaining user satisfaction, minimizing downtime, and aligning IT support services with business goals. Job Responsibilities: Key Responsibilities: Manage and lead the help desk team, including hiring, training, scheduling, and performance evaluations. Develop and implement help desk policies, procedures, and service level agreements (SLAs). Monitor and analyze performance metrics to ensure high-quality support. Serve as the escalation point for complex technical issues and customer complaints. Oversee ticketing systems and ensure timely resolution of incidents and requests. Collaborate with other IT teams to ensure seamless integration and support of hardware, softwa...