Benefit Programs Supervisor

Job description

Title Description- This is the supervisory level in the occupational group. Employees supervise Specialists who determine eligibility for government assistance programs and a variety of other staff. Employees train, lead, and develop staff and monitor case management services. The Benefit Programs Supervisor is distinguished from the Benefit Programs Manager by the latter’s responsibilities for supervising Supervisors and managing program performance. General Work Tasks (Illustrative Only) – - Provides administrative and programmatic supervision to staff; - Reviews case management plans to include quality assurance of case management services; - Develops written guidelines for delivery of case management services; assigns caseloads to staff; - Coordinates and monitors activities of staff; - Holds individual and group conferences to review cases and problems; - Reviews case records and evaluates performance of staff members and recommends indicated action; - Recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective...