Service Customer Care Rep

Job description

Company Description: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere. Job Posting External: Job Duties: - Process incoming calls from both Crown customers and Service Technicians - Dispatch technicians - Enter technician payroll hours - Process parts and service billing - Create daily work orders - Maintain records and files - Assist other departments as needed Minimum Qualifications: - Less than 2 years related experience - High school diploma or equivalent Preferred Qualifications: - Excellent phone skills - Good communication, organizational, math and computer skills - Experience with Microsoft Office - Leadership skills, technical experience and knowledge a plus - Ability to multitask Work Authorization: Crown will only employ those who are legally authori...