Telecommunication Technician

Job description

SUMMARY: Assists in all phases of the evaluation, selection, purchase, installation, configuration, and maintenance of the telecommunication systems including voice, data, and video. Is a technical assistant to the Information Services and Technology department by providing level II assistance to the Deployment & Site Support team and Help Desk. Assists the Telecommunication Engineer/Analysts with system configurations and implementations on supported voicemail technologies. STATUS: Full-Time 40 hours a week. LOCATION: SLH - 201 Market St. - Suite E Potsdam, NY 13676 United States of America DEPARTMENT: Telecommunications: SCHEDULE: Monday - Friday: EDUCATION: - Provides level II support in assisting the Deployment & Site Support team in telecommunication installations, maintenance, and reported problems. Assists the Telecommunication Engineer/Analysts in the preparation of telecommunication hardware and software configurations based on customer requirements. Documents all calls and status information in the task tracking system. Escalates service calls as required and assists team members in the final resolution. - Assists in the preparation of cost estimates including initial pur...