Product Technical Support Analyst

Job description

Job Description Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS? About the team: FIS Valdi is a global, multi‑asset trading and order management solution that supports listed equities, derivatives, commodities, and fixed‑income instruments, providing access to trading venues worldwide. The Client Support team is the primary liaison, building relationships with customers and supporting their requests and incidents on all Validi solutions. What you will be doing: You will be responsible for finding solutions to our client’s functional and technical issues and for managing these issues through to resolution. Acknowledge, qualify and treat clients’ concerns raised through the available communication channels (emails, phone, Ticketing system) Troubleshooting and Debugging of FrontEnd to BackEnd applications using various technologies and tools Coordinate inter-departmental resources and liaise closely with clients at all levels...